Elena
- Total activity 98
- Last activity
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Activity overview
Latest activity by Elena-
Elena commented,
Buenos días Conchi, Vemos que ha realizado su compra mediante Transferencia Bancaria. Para poder procesar su pedido y que sea enviado necesitamos que realice dicha transferencia. Un saludo
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Elena created an article,
Want to sell our products?
If you are a shop or establishment and you wish to sell our products, please fill in the following form: - If you are a shop located in Spain: Contact - If you are a shop located outside Spain: Con...
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Elena created an article,
I received a wrong product
If you have received the wrong product, please fill in the following form. My colleagues will contact you to arrange the collection and delivery of the correct product as soon as possible.
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Elena created an article,
Can I modify or cancel my purchase?
Modify order Once the order has been finalised it is not possible to modify it. If you wish to add a product to your order you will have to make a new purchase. Cancel purchase If you wish to can...
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Elena created an article,
I have received a defective product
If you have received a defective product, please fill in this form. My colleagues will contact you to arrange the collection and delivery of the product in perfect condition or to offer you an alte...
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Elena created an article,
How can I make a return?
If you have received a parcel and wish to return it, please fill in the following form. Once you have filled it in, our customer service team will contact you to provide you with all the necessary ...
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Elena created an article,
What if nobody is at home?
If the carrier goes to your home and no one is found, you will be contacted by sms/email/phone call by the transport agency to arrange a delivery.
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Elena created an article,
Can I have my parcel wrapped?
No, we do not currently offer gift wrapping as an option. However, all Anekke products are individually wrapped in a protective bag or box, depending on the type of product. This packaging is desig...
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Elena created an article,
Orders placed on weekends or public holidays
All our orders are processed the next working day after they have been placed, so if you place an order on a Friday, Saturday, Sunday or public holiday, please note that your order will be prepared...
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Elena created an article,
Can I choose the time slot in which I want to receive my parcel?
It is not possible, the time slot depends on each local agency as well as their delivery drivers and the established route. If you are not at home when they try to deliver, you can contact the agen...